ODOE Stakeholder Service

Stakeholder Service

Program managers, business owners, and agency stakeholders can see status clearly without deep IT detail.

Stakeholder Focus

Understand what IT is doing for your team and what to expect next.

Designed for non-IT partners, this view gives practical visibility into active requests, service updates, expected maintenance, major business-facing initiatives, and the right way to engage IT for help.

Audience: program managers, analysts, supervisors Cadence: weekly or self-service Language: plain English, no ticket jargon
Time Window

The controls narrow the page to watch/risk items and hide optional AI-driven helper panels for a more business-facing view.

11 completed this month
14

Open stakeholder requests

1.6 business days
1.6 days

Average first response

2 new updates
2

Business-facing service updates

3 of 4 green
75%

Business initiatives on track

down 0.8 days
3.4 days

Average resolution time

Your Active Business-Facing Requests

Plain-language status for items a stakeholder would care about most.

2 waiting on approvals
Request Current Status What Happens Next
Leadership dashboard automation
Reduce manual effort for recurring monthly leadership reporting
In progress, but awaiting prioritization tradeoff IT manager needs sponsor decision on whether to pause one lower-priority enhancement
Teams workspace ownership cleanup
Clarify ownership and align to the agency Teams use framework
On track Stakeholder review of the proposed workspace ownership guide next week
Access update for temporary staff
Joiner / mover support for seasonal or project workers
Waiting on business approvals Approvers need to confirm roles so IT can complete setup

What IT Is Working On For The Business

High-level initiatives translated into business outcomes instead of internal tooling language.

Make IT requests easier to submit and easier to track

Goal: reduce side-channel requests and give staff a clearer understanding of status, priority, and timing.

Improve reliability of recurring reports and public data updates

Goal: reduce manual handoffs and improve confidence in executive and public-facing information.

Standardize Teams workspaces and collaboration norms

Goal: reduce duplicated information, unclear ownership, and version confusion while aligning to the agency Teams use framework.

Planned Maintenance And Service Notes

Business-friendly communication for changes that may affect work.

Wednesday 7:00 PM

Routine maintenance window
No broad daytime impact expected. Some late-evening reconnect prompts may occur.

Thursday morning

Public data refresh update
One public data refresh may post later than usual while validation is completed.

Friday afternoon

Teams use guidance refresh
Updated guidance for request intake and Teams workspace ownership will be published.