61%
Active work where some bounded AI execution is allowed
The Enterprise Action Pattern
The action should read like governed operations, not casual chatbot usage.
| UI Label | Meaning | Allowed When | Blocked When |
|---|---|---|---|
| Assign To AI Operation | Hand a structured, bounded task to AI under visible scope and audit controls. | Task is repeatable, well-defined, and within approved execution boundaries. | Requested task would approve, execute, publish, or change service state autonomously. |
| AI Scope Review | Show exactly what AI may do before the hand-off is accepted. | Operator can identify approved data, expected output, and stop conditions. | Scope is ambiguous, unsupported, or missing required owner information. |
| Human Approval Gate | Require explicit review before higher-risk outputs are acted on or sent. | Work touches communications, governance, or service-impacting recommendation paths. | Owner, approver, or review path is not defined. |
Eligible Execution Classes
Only bounded, explainable, reviewable tasks should be available for AI hand-off.
Evidence Gathering
Collect telemetry, prior tickets, known-good baselines, and comparative incident context.
Output
Evidence pack attached to ticket or runbook step.
Guardrail
No unsupported inference when sources are incomplete or contradictory.
Drafting And Summaries
Prepare status notes, decision briefs, approval summaries, or vendor escalation packets.
Output
Human-reviewed draft, never autonomous send.
Guardrail
Only factual, source-grounded content may be drafted.
Checklist And Validation Support
Prepare standard checklists, pre-check steps, rollback notes, and validation packets.
Output
Structured work package attached for operator use.
Guardrail
Checklist assistance may not replace the human validation decision itself.
Ticket Write-Back Support
Update notes, action history, recommended next steps, and linked evidence.
Output
Drafted or governed write-back with operator attribution preserved.
Guardrail
AI may not close tickets, mark approvals complete, or change service state.
Assign To AI Operation Flow
The hand-off should be easy to understand and hard to misuse.
Select Scope
Operator chooses the exact bounded task: gather evidence, draft update, prepare packet, or create checklist.
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Check Eligibility
Platform verifies severity, data class, AI tier, and whether the task is allowed under current policy.
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Confirm Controls
Operator sees the scope, blocked actions, expected output, and whether approval is required before use.
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Review Output
AI returns the bounded result, which is reviewed, accepted, rejected, or escalated by the human owner.
Illustrative Ticket Hand-Offs
Different work items should expose different eligible AI actions.
| Work Item | Recommended AI Operation | Approval Need | Blocked Action |
|---|---|---|---|
| INC-2041 Remote Access Latency | Assign AI to gather diagnostics, compare baseline, and draft vendor escalation packet | Commander approval before outbound vendor or stakeholder send | No routing, failover, or incident closure execution |
| REQ-2188 Temporary Staff Access Setup | Assign AI to prepare approval reminder and least-privilege checklist | Manager approval still required for access change | No account creation or privilege grant execution |
| SEC-2274 MFA Exception Review | Assign AI to compile exception history and draft review summary | Security owner approval before any exception extension | No approval or policy interpretation without human signoff |
| ENH-2219 Leadership Dashboard Automation | Assign AI to prepare sponsor tradeoff brief and dependency summary | Leadership sponsor decides on sequencing change | No portfolio reprioritization without sponsor decision |