12
Catalog services live
Published Services
Make services visible before people ask for them the wrong way.
The catalog is now part of the route-native web shell, giving the self-service front door a production application home instead of keeping it only in demo HTML.
78%
Requests mapped to a catalog service
7
Services with self-service guidance
22%
Requests still arriving off-catalog
Published Service Families
Services should be described in business language while still carrying the governance IT needs to deliver them well.
| Service | Typical Use | Standard Timing | Eligibility / Approval |
|---|---|---|---|
| Identity and access | Request access, change access, or validate approval requirements | Same day triage; 1-3 business days for standard fulfillment | Named approver required for most access changes |
| Data and reporting support | Fix data issues, request enhancements, or validate reporting dependencies | 1 business day triage; scoped delivery varies by complexity | Business sponsor required for net-new reporting work |
| Website and content publishing | Submit content work, planned releases, or content issue corrections | 1 business day intake; scheduled publish windows apply | Content owner required before publish approval |
| Collaboration and Teams workspace services | Request workspace help, ownership changes, or standards guidance | Same day guidance; 2-5 business days for structural changes | Manager or workspace owner approval may be required |
| Service support and incident response | Report a problem affecting users, access, or service availability | Immediate routing for severity-based incidents | No approver needed for incident reporting |
Catalog To Delivery Flow
The catalog should not be a static brochure. It should route people into the right next step.
Understand
User reads service definition, timing, eligibility, and approval requirements.
Choose Path
The platform routes the user to self-service, request intake, or live support based on service type.
Govern
Approvals, ownership, and downstream tracking are applied before the work moves into delivery.