Operations view focused on mean time to resolution, delay drivers, and where the team can reduce recovery time.
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What MTTR Means
Track how long it takes to restore service, not just how many tickets close.
The MTTR analysis page is now route-native in `apps/web`, making recovery-time analysis part of the core shell instead of a side demo artifact.
Audience: IT manager, operations lead, incident ownerBest use: weekly ops review and monthly service improvementRelated question: what is slowing us down?
down 42 min
4.6 hrs
Overall MTTR, priority incidents
steady
7.2 hrs
MTTR, Sev-2 incidents
27% of total
27%
Blocked time share
better by 38 min
1.4 hrs
Median triage to ownership
Resolution Time By Incident Category
Use this to spot where the team is structurally slower, not just where the ticket count is high.