93%
Role-required training completion on time
Role Readiness
Teach the platform as an operating model, not a set of disconnected screens.
The training hub is now route-native in `apps/web`, so onboarding, process adoption, and continuous learning are part of the production experience rather than only demo collateral.
31
Approved modules across platform and governance topics
12
Short walkthrough videos
4
Structured learning paths by audience
Structured Learning Paths
Training should match the decisions each audience must make.
| Audience | Core Sequence | Enablement Assets | Readiness Signal |
|---|---|---|---|
| New Team Member | Platform overview, intake discipline, request routing, knowledge use, and approval basics in the first two weeks. | Orientation guide, short walkthrough videos, AI coach prompts, and manager check-in checklist. | Can route work correctly and use the right surface without side-door requests. |
| Service Desk And Analysts | Request intake, access workflow, severity basics, knowledge write-back, and escalation discipline. | Role handbook, queue scenarios, knowledge checks, and repeated-use quick references. | Can process routine work cleanly and escalate Sev-2 conditions without delay. |
| Service Owners And Technical Leads | Severity framework, runbook invocation, change risk, vendor escalation, and AI boundary rules. | Operations manual, incident simulations, runbook walkthroughs, and command review recordings. | Can lead shared-service response and maintain communication, audit, and approval discipline. |
| Leadership And Sponsors | Dashboard interpretation, priority tradeoffs, approval expectations, and stakeholder communication rhythm. | Executive brief, five-minute videos, decision checklists, and sponsor-ready summaries. | Can make timely decisions without bypassing the operating model or generating hidden work. |
Enablement Delivery Modes
A mature training surface should support just-in-time learning, formal guidance, and scenario practice.
Contextual AI Coach
Answers approved process questions and recommends the next learning asset.
Manuals And Quick Guides
Formal written material for repeatable reference and manager-led onboarding.
Walkthrough Video Library
Short clips tied to actual pages and the decisions each page supports.
Scenario Drills And Knowledge Checks
Practice the operating model before the real incident or approval bottleneck arrives.