SysOps AI Routing And Policy Engine

AI Routing

Operational policy layer that connects request type, severity, category, business risk, and data sensitivity to the right AI tier before any model is invoked.

Session requiredAuthenticated routes expect a real session token or cookie.API base: https://dev.sysopsai.net/api
Routing Logic

Choose the right AI before the request touches the model.

The routing policy now lives inside the production route shell, making AI governance part of the real frontend path instead of only a side demo page.

Audience: service owners, IT operations, governanceUse: live routing + policy enforcementConnected to: Intake + AI Tiers + Runbook + Audit
auto classified
82%

Requests classifiable without manual intake rework

budget protected
74%

Demand kept on lower-cost eligible tiers

human checkpoint
18%

Requests requiring approval before AI output is used

blocked path
6%

Demand routed away from AI due to policy or risk

Routing Decision Matrix

The engine makes tier decisions by service pattern, not by user guesswork.

Policy-enforced
Work PatternDefault RouteEscalation TriggerHuman Requirement
Knowledge and FAQ guidanceTier 1 lightweight assistLow confidence, missing source, or policy interpretation requestEscalate to service desk or knowledge owner when unsupported
Request intake clarificationTier 2 standard service copilotApproval-bound request, restricted data, or unclear business ownerRequester confirms summary before submission
Approval-bound access requestTier 2 for field readiness onlyPrivilege level, exception pattern, or missing approverManager or security approver must authorize next step
Incident evidence preparationTier 3 governed analystSeverity 1-2, cross-system blast radius, or vendor escalationIncident lead validates evidence and decisions
Major incident command supportTier 4 specialist operations advisorPublic communication, failover recommendation, or sensitive data scopeCommander retains all send and action authority
Leadership scenario analysisTier 4 or Tier 5 by approvalCross-portfolio consequences, sensitive policy interpretation, or premium-model requestFormal sponsor approval for Tier 5 use

Policy Flow

Every request should move through the same four routing decisions before AI output is trusted.

1

Classify

Identify service family, category, urgency, requester role, and approval dependency.

2

Check Risk

Apply sensitivity, public impact, privilege, and service-risk checks.

3

Select Tier

Choose the lowest-cost AI tier that still meets accuracy and governance needs.

4

Gate Output

Require confirmation, escalation, or full human takeover when output can change service or policy posture.